Reference

How we handle your account information

We collect what we need to run your account, verify payments through bKash, Nagad and Rocket, and keep the lobby secure. You control your data — request access, updates or deletion anytime through support.

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DATA PRACTICES

How we protect your information

We encrypt payment data when you deposit through bKash, Nagad or Rocket, and we do not store your wallet PIN or OTP codes. Account access logs help us spot unusual login patterns. You decide what marketing messages you receive and can opt out anytime through account settings.

Payment encryption

Every deposit and withdrawal request passes through SSL-secured channels. We receive confirmation from bKash, Nagad and Rocket that the transaction cleared, but we never see your PIN, OTP or full wallet credentials. Payment processors handle sensitive data on their own secure infrastructure.

Cookie use

We use cookies to keep you logged in across sessions, remember your language preference, and track which games you opened so we can show relevant suggestions. You can clear cookies in your browser settings, but you will need to log in again and reset preferences each visit.

Data retention

We keep account records and transaction history as long as your account is active and for a compliance period after closure where local law requires it. Game logs and bet history are archived to resolve disputes. Once the retention period expires, we delete or anonymize personal identifiers from archived records.

Your rights

You can request a copy of the data we hold, ask us to correct errors, or submit a deletion request through support. We confirm receipt within two business days and complete most requests within a week. If local regulation grants additional privacy rights, we comply with those rules for users in that jurisdiction.

PRIVACY CONTACT

Reach us about your data

If you want to see what we hold, update incorrect information, or delete your account, contact support through any of these channels. We handle privacy requests separately from general account queries and confirm when the action is complete.

Live chat Open the chat bubble in your account dashboard and select privacy request from the menu. Our team reviews data access and deletion requests during business hours and replies with the next steps or confirmation within the chat thread.

Email support Send your request to our support email address with your registered mobile number and a brief description of what you need — data access, correction, or deletion. We reply within two business days with instructions or confirmation that the request is in progress.

Account settings Log in and navigate to account settings where you can update your mobile number, wallet details, and email address yourself. For full data export or account deletion, submit a formal request through live chat or email and we handle it manually to prevent accidental loss.

What we collect and why

cricx Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect your mobile number, your bKash, Nagad or Rocket wallet details for deposit and withdrawal verification, and device information to keep your session secure. We log game activity so we can settle bets correctly and resolve disputes. We do not

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sell your information to third parties. We share minimal data with payment processors to clear your transactions and with game providers to load the tables and slot lobbies you open. Cookie data helps us remember your login and language preference across sessions. We retain account records
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as long as your account is active and for a reasonable period afterward to meet local legal requirements where they apply. If you close your account, we archive transaction history for compliance but stop active marketing. All data handling depends on the jurisdiction you access us
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from and the laws that govern online gaming in your region. If local law prohibits online betting, do not use this platform. We cannot guarantee service availability in every region. Contact our support team to request a copy of your data, correct inaccurate details, or ask
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us to delete your account and associated records. We respond to privacy requests within a reasonable timeframe and confirm the action taken. Data security is handled through SSL encryption, secure payment gateways, and access controls that limit who can view sensitive account information.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common questions about your data

We collect your mobile number for login, your bKash, Nagad or Rocket wallet details for payment verification, and device information to secure your session. We also log game activity and transaction history to settle bets and handle support requests.

We share minimal data with payment processors to clear deposits and withdrawals, and with game providers to load the tables and slots you open. We do not sell your information to advertisers or unrelated third parties. All sharing is limited to what is needed to run the platform.

Contact support through live chat or email with your registered mobile number and describe what you need — data access, correction, or account deletion. We reply within two business days and complete most requests within a week, confirming the action taken once it is done.

Cookies keep you logged in, remember your language preference, and show game suggestions based on what you opened before. You can clear cookies in your browser settings anytime, but you will need to log in again and preferences will reset to default each visit.

We keep records as long as your account is active and for a compliance period after closure where local law requires it. Transaction logs are archived to resolve disputes. Once the retention period expires, we delete or anonymize personal identifiers from stored data.

Every payment request is encrypted with SSL and processed through secure gateways. We receive transaction confirmation from your wallet provider but never see your PIN, OTP or full credentials. Payment processors handle sensitive wallet data on their own secure infrastructure, not on our servers.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoCricx Glossary InfoBPL Final Live

How we handle your account information

How we protect your information

Payment encryption

Cookie use

Data retention

Your rights

Reach us about your data

Common questions about your data

01 What personal information does cricx collect when I open an account?

02 Does cricx share my data with third parties?

03 How can I request a copy of my data or delete my account?

04 Why does cricx use cookies and how do I control them?

05 How long does cricx keep my account and transaction records?

06 Is my bKash, Nagad or Rocket information secure on cricx?

Privacy Policy

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