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What You Agree To When You Use cricx

Your access to cricx and use of any account, wallet, or payment feature — including bKash, Nagad, and Rocket — is subject to these legal terms. Availability depends on your local law and eligible regions in Bangladesh.

Account TermsPayment PolicyJurisdiction RulesUser Obligations
cricx What You Agree To When You Use cricx
LEGAL CONTACT PATHS

Reach Us About Legal Queries

If you have a question about how our terms apply to your account or a specific transaction, our support team handles legal and policy queries directly. Reach out through any of the channels below and we will respond with the relevant policy detail.

Live Chat Open the chat window from your account dashboard. Available for account and policy questions during platform operating hours.
Email Support Send your legal or policy query to our support address. Include your account reference so we can locate your record quickly.
Help Centre Our help centre covers common policy questions including account rules, payment terms, and eligibility conditions for Bangladesh.
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

We take the security of your account and personal data seriously. Here is how we manage the key areas that affect you directly.

Data Retention

We retain your account data for as long as your account is active and for a period after closure as required by applicable policy. You may request a summary of what we hold.

Cookie Use

We use cookies to keep your session active across devices and to remember your payment preferences, including your chosen wallet method like bKash or Nagad.

Account Security

Your account is protected with OTP verification on login. If you notice unauthorised access, contact support immediately and we will lock the account and review recent activity.

Data Requests

To request a copy of your data, update incorrect details, or ask us to delete your account record, contact support with your account reference and the specific request.

Legal and Policy Questions

Common questions about how our legal terms apply to your account and use of the platform in Bangladesh.

These terms apply to anyone who opens an account or accesses the platform. Eligibility depends on your local law and whether your region is supported.

No. If your local law restricts or prohibits this type of platform, you are not eligible to hold an account. Access depends on your jurisdiction and eligible regions.

Contact our support team with your account reference and request. We will confirm what data we hold and provide it in line with our retention and data policy.

A breach — such as sharing credentials or opening multiple accounts — may result in suspension. Pending bKash, Nagad, or Rocket transactions may be held during review.

We update the terms on this page and may notify you via your registered contact. Continued use of your account after a change means you accept the updated terms.

Reach our support team via live chat or email with your account reference and the details of your dispute. We review each case against the current policy terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.